Shipping & Delivery

A.Can I Change My Shipping Method?

You need to manually select the shipping method you want when placing the order, once the order goes through,

we can no longer make any changes on the the shipping method you have selected when you placed the order.

B.Why my Order is taking too long to shipped?

Please note orders will go through TWO phases before being delivered:

1.Order processing time: Normally it will take us 2-4 days to prepare your order.

2.Shipping time: It can vary depending on your location and shipping methods.

Customs clearance may lengthen the process. Also, Shipping/ Delivery time frame can vary depending on your location and shipping methods. You may also try tracking your package first.

C.How Do I Know If My Order Has Been Shipped?

Once you have succesfully placed an order, you will be receiving a confirmation email listing the items you ordered along with your shipping address.

Make sure to provide your correct and most updated email address upon placing the order to ensure you will be receiving the confirmation email and updates about your order.


A.Where Is My Order Confirmation?

1. The most common issues are an incorrect email address or the email has gone to your "junk/spam" mail. Please check your "junk mail/spam" folder.

2. The email address may have been incorrectly inputted when the order was placed,please email to change your email address.

3. To resend the email confirmation, you can email

B.Can I add products to or delete products from my order?

Before submitting your order, please make sure all the details in it are final.

Unfortunately, you can not to add/delete a certain product after submitting your order.

If the order has not been packaged, you can email to cancel your order and place a new order.

C.Can I Change my Shipping Address?

1. To ensure you will receive the package in time, please make sure the shipping address is accurate when placing order.

2. For change shipping address, please email Please note that:

A. Country/State/ province/shipping method can not be changed after placing order. (As it has different shipping fee free amount.)

B. We can only help you modify your shipping address BEFORE PACKING.

3. If the order has already been shipped to destination country and you need to make changes on the address, we highly recommend to track your package, find out the shipping courier and reach out to them for arrangements, so they can reroute the package to the address where you want your package to be delivered.

D.Can I Cancel my Order?

Please note that requesting cancellation for your order is limited to the following guidelines would still be possible if: An order is still in processing status and is on pre-packing stage.

If your order has been processed and awaiting dispatch or has already been dispatched and shipped we would not be able to cancel it. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Payment & Discount

A.Which Payment Method Does PatPatMatching Support?

1. Credit Card: Visa, Mastercard, American Express, Discover, Diners Club;

2. Shop Pay;

3.Apple Pay, Google Pay, Meta Pay


B.Can I Use More Than One Promo Code At Checkout?

Unfortunately, we can only accept one promotional code per order.

C.Will My Discount Codes Expire?

Discount codes may has expiration date.

Refunds, Returns & Exchange

A.What is your Return Policy?

If you aren’t satisfied with the size or quality of the items you receive, you may send a Return Request to within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.


Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.

We do not offer free return shipping, nor do we refund any fees incurred for shipping returns.

✔ To ensure that your Return is valid and eligible for a refund:

Always process a return in accordance with our Return procedure

Be sure to provide the tracking number as soon as you ship your return.

Please take time read through our Refund Policy, for more information on how much you may expect to receive for a return.

B.What is your Refund Policy?

1. If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item's original price).

2. If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund's amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may check your order summary under your account.


If you are not satisfied with the items in your order and wish to return them for a refund, please follow the steps in accordance with our Return Policy.

For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order. For situations that may need refunds transferred to another Account, we would be happy to provide the refund as a Code instead.

*PatPatMatching reserves the right to final interpretation of the above provisions.

C.How to Initiate A Return/ Refund?

Step 1: Kindly email to We will respond to your request within 24-72 hours. Depending on the cause of the return, we will provide you with Alternative Solutions that's catered for the issue or a RAN (return authorization number). Ensuring that you provide all needed information on your earlier Return Request will go a long way in shortening this step

Step 2: Upon receiving the RAN email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email). *Package your items carefully, with each item in its original perfect condition and all labels attached.

Step 3: After shipping the package, request the "Tracking Number" of the shipment from your Local Post Office. Remember to inform through email, that you've shipped the package, and provide them with the "Tracking Number".

D.What if the amount refunded to me is wrong?

First of all, we apologize if there are any mistakes with our refunds.

If this happens to you, please email to We're here to help and will take care of the problem as quickly as we can.

Please note that the following will affect your refund amount:

1. Shipping fees are refunded only if orders are canceled before they're packaged.

2. Any discount/code, etc., provided during a marketing campaign can only be used once and cannot be returned in the course of after-sales problem handling.

E.How long is the Processing Time for Refund?

In most cases, the refund is labeled as Pending for up to 2 business days, and it can take up to 10 business days to receive the refunded amount.

If you haven't received refund after 10 business days, Please email to service@patpatmatching,com, then we can provide the ARN and you can reach out to credit card provider to trace the transaction.

F.What Happens After I Returned Items?

Within 2 business days of our warehouse receiving your return, we will be sending you an email. The email will confirm that your “Desired Resolution”, whether a Refund or an Exchange/Replacement, has been processed.

In case of an Exchange/Replacement request, you would be receiving a new Order ID which you may use to monitor and track the replacement item’s status.

Exchanges work just like a new order and will also undergo the same Processing and Shipping time frame your order may have originally gone through.